Bridgestone Americas, Inc.

Customer Support Specialist III

Employee Type
Regular Full-Time
Degree Preferred
2 Year Degree
Requisition ID
2018-125877
Posted Date
1/22/2018
Location
US-TN-Antioch
Zip Code
37013
Functional Area
Customer Service
Category
Customer Service / Support

Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

​The Customer Support Specialist II will provide customer support to customers including US and Canadian independent dealers and all company owned locations. This will include processing, monitoring, and tracking orders as a key account holder for assigned locations; as well as providing backup support to team member's accounts.​ 

Responsibilities

  • Develop relationship with customers and assist in day to day handling of questions and take actions to resolve issues as they arise.
  • Manage communication with our customers, both internal and external, regarding order and shipping of Consumer tires.
  • Answer customer phone calls, in call center environment, and take orders effectively and efficiently.
  • Identify issues with data/orders and resolve in a timely fashion.
  • Produce reports from the order bank in SAP, formatting it to department standards, and producing clear and concise communications to our customers, sales force, and management.
  • Customer support for US and Canadian Independent Dealers and all company owned locations.
  • Provide backup support for other teams member's accounts. 

Qualifications

  • Associate's Degree in business or a related field required, 4year degree prefrred 
  • 2+ years Customer Service skills and experience
  • Strong in Microsoft Excel and Word
  • Experience in SAP sales and distribution is a plus
  • Fluent in French and English
  • Must have excellent problem solving skills

 

 

*Glassdoor*

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